FREE SHIPPING AUSTRALIA WIDE ON ORDERS OVER $150
The Love Charm Collective is committed to delivering your botanical skincare, self-care products, books and gifts safely and efficiently.
This Delivery Policy explains our order processing times, shipping charges, estimated delivery periods, tracking, address requirements and what to do if an order is delayed, damaged or missing.
The Love Charm Collective is operated by Tracey Rovere, ABN 47 566 573 825, from Wollongong, New South Wales, Australia.
By placing an order through our website, you agree to the delivery terms outlined below.
We deliver online orders to eligible residential, business and postal addresses throughout Australia.
Delivery availability may depend on:
If we are unable to deliver to the address provided, we will contact you to discuss an alternative address or arrange an appropriate refund.
Orders are generally processed and prepared for dispatch within 1–3 business days after payment has been successfully received.
Business days are Monday to Friday and exclude:
Orders placed after business hours, on weekends or on public holidays will begin processing on the next available business day.
Processing may take longer during:
If a significant processing delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.
Standard delivery is available to eligible addresses throughout Australia.
After dispatch, standard delivery generally takes approximately:
These delivery periods are estimates only and begin after your order has been dispatched.
Delivery may take longer for regional, rural, remote or island locations.
Express delivery may be available for selected orders and destinations where the option is displayed during checkout.
Express orders are prioritised by the delivery provider after dispatch. However, choosing express delivery does not necessarily reduce our order processing time.
Express delivery generally takes approximately:
Express delivery is not a guaranteed next-business-day service for every postcode.
Availability, cost and estimated delivery time will be shown during checkout where express delivery is offered.
Delivery charges are calculated and displayed at checkout before payment is submitted.
Delivery costs may depend on:
You will have an opportunity to review the total order price, including delivery charges, before completing your purchase.
We offer free standard shipping within Australia on eligible orders over $150.
Unless otherwise stated:
The free-shipping threshold may be changed for future orders. The threshold displayed on the website at the time an order is placed will apply to that order.
All delivery timeframes provided on our website or in this policy are estimates and are not guaranteed delivery dates.
Estimated delivery times may be affected by circumstances outside our reasonable control, including:
We will make reasonable efforts to assist with delayed orders and communicate material delays that become known to us.
After placing an order, you should receive an order-confirmation email at the address provided during checkout.
The confirmation email may include:
Please review the information carefully and contact us promptly if any details are incorrect.
An order-confirmation email confirms that we have received your order. It does not necessarily mean that the parcel has been dispatched.
Where tracking is available, you will receive a dispatch-confirmation email containing a tracking number or tracking link after your parcel has been prepared and collected by the delivery provider.
Tracking information may take up to 24–48 hours to appear in the delivery provider’s system.
Customers are responsible for monitoring tracking updates and arranging collection or redelivery where required.
Please check your spam or junk folder if you have not received a dispatch email.
Customers are responsible for providing complete and accurate delivery details when placing an order, including:
Please carefully review the delivery address before submitting payment.
We are not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated information provided by the customer.
Contact us immediately if you need to change your delivery address.
We may be able to update the address if the order has not yet been processed or dispatched. However, address changes cannot be guaranteed after an order has been submitted.
Once a parcel has been dispatched, we may be unable to redirect it. The customer may need to contact the delivery provider directly using the tracking details supplied.
Additional delivery charges may apply if a parcel needs to be redirected or resent because incorrect address information was provided.
The delivery provider may offer an authority-to-leave option, allowing a parcel to be left at the delivery address without obtaining a signature.
Where you select or provide authority to leave, you authorise the delivery provider to leave the parcel in a location it considers reasonably safe.
Once a parcel has been delivered according to your authority-to-leave instructions, The Love Charm Collective is not responsible for theft, loss, weather exposure or damage that occurs after delivery, except where responsibility cannot legally be excluded.
Consider choosing a secure delivery address if no one will be available to receive the parcel.
Some orders may require a signature at delivery.
If no one is available to receive the parcel, the delivery provider may:
Customers are responsible for following the delivery provider’s collection or redelivery instructions within the required timeframe.
If a parcel is taken to a post office or collection location, it must be collected within the period specified by the delivery provider.
You may need to provide:
The Love Charm Collective cannot extend the delivery provider’s collection period.
A parcel may be returned to us if:
If a parcel is returned because of information or circumstances attributable to the customer, we may request payment of reasonable additional delivery costs before sending it again.
Alternatively, the customer may request a refund for the returned products. Original delivery charges and return-to-sender costs may be deducted where permitted by law.
No additional delivery charge will apply where the return occurred because of an error made by us or the delivery provider.
Products advertised as pre-order or backorder items will have an expected dispatch period displayed on the product page where possible.
Dates supplied for pre-orders and backorders are estimates and may change because of manufacturing, supply or transport delays.
If an order contains both available and pre-order products, we may:
Any applicable arrangement will be shown during checkout or communicated to you after the order is placed.
We will contact you if a significant delay affects a pre-order or backordered product.
An order may occasionally be delivered in more than one parcel.
This may occur because of:
Where possible, separate tracking information will be provided for each parcel.
Receiving only part of an order does not necessarily mean that the remaining products are missing.
If your order has not arrived within the estimated delivery timeframe:
Please provide your full name, order number and tracking number so that we can investigate the delivery.
If we cannot supply an order within the stated time or, where no time was stated, within a reasonable time, we will provide an appropriate solution in accordance with Australian Consumer Law.
A delayed parcel is not automatically considered lost.
Before issuing a remedy, we may need to:
If the delivery provider confirms that a parcel has been lost before delivery, we will provide an appropriate remedy, which may include:
Your rights under Australian Consumer Law remain unaffected.
If tracking shows that your parcel has been delivered but you cannot locate it:
We may request evidence or information reasonably required to investigate the delivery.
A parcel marked as delivered will be assessed based on the tracking information, delivery evidence, address details and the outcome of the delivery provider’s investigation.
Please inspect your parcel shortly after delivery.
Contact us promptly if:
Please provide:
Please retain the product and all packaging until we have completed our assessment.
Where a product is damaged, faulty or does not meet a consumer guarantee, we will provide an appropriate remedy under Australian Consumer Law.
Contact us if your delivery contains:
Please provide your order number and photographs of the products and parcel where reasonably available.
We will review the issue and arrange an appropriate solution, such as sending the correct product, supplying a missing product or issuing a refund.
Some botanical skincare or self-care products may be affected by prolonged exposure to excessive heat, direct sunlight or extreme weather.
After delivery, customers should:
We are not responsible for deterioration caused by improper storage after successful delivery.
Order and delivery times may be longer during Christmas, public holidays, promotional events and other peak periods.
Any Christmas or holiday order deadlines published on our website are recommended ordering dates only and do not guarantee delivery before a particular occasion.
Customers should order early when products are required for:
We cannot guarantee delivery by a specific date unless we have expressly confirmed that date in writing.
International delivery may be available only to selected destinations and where an international shipping option is displayed during checkout.
International customers are responsible for:
International delivery estimates do not include customs processing times.
Customs authorities may delay, inspect, restrict or refuse a parcel. We are not responsible for customs delays or charges imposed by government authorities.
We will not knowingly dispatch products to destinations where delivery is prohibited.
We may be unable to deliver certain products to some locations because of:
If a restriction prevents us from fulfilling an order, we will contact you and provide an appropriate refund for the affected product or order.
Ownership of products transfers to you after we have received full payment.
Responsibility for the physical parcel generally transfers when the order has been delivered to the address provided or left according to authorised delivery instructions.
Nothing in this section limits any right or remedy available under Australian Consumer Law.
Our delivery obligations and your rights are subject to the Australian Consumer Law.
If we cannot supply products that you have paid for within the agreed timeframe or within a reasonable timeframe, you may be entitled to an appropriate solution.
Depending on the circumstances, this may include:
Nothing in this Delivery Policy excludes, restricts or modifies consumer rights that cannot legally be excluded.
We may update this Delivery Policy to reflect changes to:
Changes will apply to future orders from the date the updated policy is published.
The delivery terms shown at checkout when your order is placed will generally apply to that order.
For questions about delivery, tracking or a missing or damaged parcel, please contact:
The Love Charm Collective
Business owner: Tracey Rovere
ABN: 47 566 573 825
Email: info@thelovecharmcollective.com.au
Phone: 0498 976 809
Address: Shop G05C, 35 Crown Street, Wollongong NSW 2500, Australia
Website: thelovecharmcollective.com.au
When contacting us about an order, please include your order number so that we can assist you efficiently.
