FREE SHIPPING AUSTRALIA WIDE ON ORDERS OVER $150
Welcome to The Love Charm Collective.
These Terms and Conditions govern your access to and use of The Love Charm Collective website and your purchase of our botanical skincare, self-care products, books, bundles and other products.
The website and online store are operated by Tracey Rovere, trading as The Love Charm Collective, ABN 47 566 573 825.
Throughout these Terms and Conditions, “The Love Charm Collective”, “we”, “us” and “our” refer to the business operating this website. “You” and “your” refer to a website visitor, customer or purchaser.
By accessing our website, creating an account, submitting information or placing an order, you agree to these Terms and Conditions and our Privacy Policy.
Please read these terms carefully before using our website or purchasing a product.
You must be at least 18 years old or have the permission and supervision of a parent or legal guardian to:
Use our online store
Create a customer account
Submit personal information
Place an order
Enter into a contract with us
When placing an order, you confirm that the information you provide is accurate, complete and current and that you are authorised to use the selected payment method.
The Love Charm Collective offers Australian-made botanical skincare, self-care products, books, product bundles and related items designed to support intentional beauty and self-care rituals.
We make reasonable efforts to ensure that product descriptions, ingredients, sizes, prices, images and availability are accurate. However:
Product packaging may be updated from time to time
Natural ingredients may vary slightly in colour, scent or appearance
Product images may appear differently depending on your screen or device
Ingredients and formulations may be updated where reasonably necessary
Product availability may change without notice
Any material change affecting the nature or safe use of a product will be reflected in the applicable product information where required.
Please review the full product description, ingredient information, directions and warnings before purchasing or using a product.
Our skincare and body products are intended for cosmetic and personal care purposes only.
Product descriptions and website content are provided as general information and should not be treated as medical, dermatological or healthcare advice.
Individual skin types, allergies, sensitivities and results may vary. We do not guarantee that a product will produce the same result for every customer.
Before using a skincare or body product, you should:
Read the complete ingredient list and usage instructions
Perform a patch test before full application
Avoid using the product if you are allergic or sensitive to any ingredient
Use the product only as directed
Discontinue use if irritation, redness or discomfort occurs
Seek advice from a qualified healthcare professional if you have a medical condition, allergy, skin concern or uncertainty about whether a product is suitable
Products labelled for external use must not be swallowed or applied to the eyes, broken skin or irritated areas.
Keep products out of reach of children and store them according to the instructions provided.
Some products may contain botanical extracts, essential oils or other ingredients that may not be suitable for every person during pregnancy or breastfeeding.
If you are pregnant, breastfeeding, trying to conceive, receiving medical treatment or managing a health condition, consult an appropriately qualified healthcare professional before using our products.
Information published on our website is not a substitute for personalised medical advice.
Books, rituals, affirmations, articles and personal-development information offered by The Love Charm Collective are provided for general educational and inspirational purposes.
They are not intended to replace:
Medical treatment
Psychological or psychiatric treatment
Counselling or psychotherapy
Relationship therapy
Legal or financial advice
Crisis or emergency assistance
No particular personal, emotional, relationship or wellbeing outcome is promised or guaranteed.
You remain responsible for decisions made based on the information you read or use.
An order is an offer by you to purchase the products listed in your shopping cart under these Terms and Conditions.
After placing an order, you may receive an automated email acknowledging that your order has been received. This acknowledgement does not necessarily mean that the order has been accepted or dispatched.
We may accept or decline an order for legitimate reasons, including:
A product being unavailable
Incorrect product or pricing information
Suspected fraud or unauthorised payment
An incomplete or invalid delivery address
Payment not being authorised
Quantity restrictions
A website or technical error
An inability to deliver to the supplied address
A suspected resale or commercial purchasing arrangement not approved by us
If we cancel an order after payment has been received, we will provide a refund to the original payment method unless another method is agreed with you.
All products are subject to availability.
Placing a product in your shopping cart does not reserve that product. A product may become unavailable before checkout is completed.
If an item becomes unavailable after you place an order, we may:
Contact you to offer a suitable alternative
Place the product on backorder with your agreement
Remove the unavailable item and refund its price
Cancel and refund the affected order
We will not substitute a product without your agreement.
Unless otherwise stated:
Prices are displayed in Australian dollars
Prices include GST where GST applies
Delivery charges are calculated separately unless free shipping applies
The total payable amount will be displayed before you submit your order
Prices, discounts and promotions may be changed at any time before an order is accepted.
A price change will not affect an order that has already been accepted, except where there has been an obvious pricing or technical error and the order has not yet been dispatched.
We take reasonable care when displaying prices and product information. However, errors may occasionally occur.
If a product is listed at an obviously incorrect price due to a typographical, technical or system error, we may contact you before dispatch and offer you the choice to:
Proceed at the correct price, or
Cancel the affected item or order for a full refund
We will not charge an additional amount without your authorisation.
Orders must be paid for using one of the payment methods displayed during checkout.
By submitting payment details, you confirm that:
You are authorised to use the payment method
The information provided is accurate
Sufficient funds or credit are available
The payment is not connected to fraudulent or unlawful activity
Payments may be processed by independent third-party payment providers. Those providers may apply their own terms, security procedures and privacy policies.
We do not intentionally store complete debit or credit card numbers or card security codes on our own website systems.
Your order may be delayed or cancelled if payment is declined, reversed, disputed or identified as potentially unauthorised.
Promotional offers, bundles, sale prices and discount codes are subject to the conditions displayed with the relevant offer.
Unless otherwise stated:
Only one discount code may be used per order
Discount codes cannot be exchanged for cash
Discounts cannot be applied after an order has been placed
Promotions may have a stated expiry date
Promotions may be limited to selected products or customers
Minimum-spend requirements may apply
Delivery charges may not count towards a minimum spend
Promotional offers are subject to product availability
We may withdraw or correct a promotion where it contains a genuine error, has been misused or is affected by unauthorised activity.
Nothing in this section limits your rights under the Australian Consumer Law.
We may offer free standard shipping within Australia when an order meets the minimum purchase amount displayed on our website.
Unless otherwise stated:
The qualifying amount is calculated after discounts
Delivery fees and other charges do not count towards the qualifying amount
The order must be delivered to an eligible Australian address
Oversized, remote-area or special-delivery charges may be excluded
The offer cannot be exchanged for cash
The current free-shipping threshold and applicable conditions will be displayed on the website and may be updated for future orders.
We deliver to eligible addresses throughout Australia.
Customers are responsible for providing a complete and accurate:
Recipient name
Street or postal address
Suburb
State or territory
Postcode
Email address
Telephone number, where required
Orders are generally prepared within a few business days. Estimated processing and delivery times are guides only and are not guaranteed delivery dates.
Delivery may be affected by:
Public holidays
Courier or postal delays
Severe weather
Natural disasters
Remote delivery locations
High order volumes
Incorrect address details
Events outside our reasonable control
Once an order has been dispatched, tracking details may be sent to the email address provided at checkout.
International shipping may only be available to selected destinations and may require approval before an order is placed.
International customers are responsible for checking whether our products can legally be imported into their country.
Unless otherwise agreed, the customer is responsible for:
International delivery charges
Customs duties
Import taxes
Brokerage fees
Local handling charges
Import permits or restrictions
We are not responsible for customs delays or goods refused by an overseas authority where the refusal results from the customer failing to check local import requirements.
Where an international order cannot be fulfilled, we will contact the customer and refund the affected payment.
Please review your delivery information carefully before submitting an order.
Contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
If an order is returned because the address supplied was incorrect, incomplete or inaccessible, we may require payment of reasonable additional delivery costs before sending it again.
This does not apply where the delivery problem was caused by us or our delivery provider.
Where a customer requests or permits an order to be left unattended, the customer accepts the risk of loss, theft, weather damage or interference after the parcel has been delivered according to those instructions.
Where no authority to leave has been provided, the delivery provider may:
Leave a collection notice
Redirect the parcel to a collection location
Attempt redelivery
Return the parcel to us
Any collection or redelivery requirements may be subject to the delivery provider’s procedures.
Nothing in this section limits rights available under Australian Consumer Law where goods were not delivered as agreed.
If your order has not arrived within the expected delivery period, contact us with your order number and tracking information.
We will make reasonable enquiries with the delivery provider.
A parcel will not necessarily be considered lost solely because it is delayed. Where an order is confirmed as lost before delivery, we will provide an appropriate remedy, which may include replacement or refund.
Please inspect your order after delivery.
Contact us promptly if:
A product arrives damaged
You receive the wrong product
An item is missing
A parcel appears to have been damaged in transit
Please provide:
Your name
Order number
A description of the issue
Clear photographs of the product, packaging and shipping label where reasonably available
Photographs help us assess the issue and make a claim with the delivery provider. However, failure to provide photographs does not automatically remove rights available under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Consumer guarantees may apply where a product:
Is faulty, defective or unsafe
Is not of acceptable quality
Does not match its description
Does not correspond with a sample or demonstration
Is not fit for a disclosed purpose
Does not have the qualities or performance represented
Your rights under the Australian Consumer Law apply in addition to any voluntary return or exchange policy we may offer.
Nothing in these Terms and Conditions excludes, restricts or modifies a right, guarantee, condition, warranty or remedy that cannot legally be excluded.
The remedy available for a faulty product depends on whether the failure is major or minor and on the requirements of Australian Consumer Law.
For a major failure, you may be entitled to:
Reject the product and choose a refund or replacement
Keep the product and seek compensation for its reduction in value
Claim compensation for other reasonably foreseeable loss or damage where legally available
For a minor failure, we may be entitled to provide an appropriate remedy within a reasonable period.
Refunds for products that fail to meet a consumer guarantee will generally be made using the original payment method unless another method is agreed.
We will not charge a restocking, processing or administration fee for a remedy required under Australian Consumer Law.
You are not automatically entitled to a refund or exchange because you:
Changed your mind
Ordered the wrong product
Found a product elsewhere at a lower price
No longer require the product
Dislike a fragrance or texture where the product is otherwise as described
Experienced a result different from your personal preference where the product is not faulty
For hygiene, safety and contamination reasons, opened or used skincare and personal-care products generally cannot be accepted for a change-of-mind return.
At our discretion, we may consider a change-of-mind return where the product is:
Unopened
Unused
Undamaged
In its original sealed packaging
Suitable for resale
Accompanied by satisfactory proof of purchase
You must contact us before returning an item. Unauthorised returns may not be accepted.
Where a discretionary change-of-mind return is approved:
The customer is responsible for return delivery costs
Original delivery charges are generally not refundable
The customer is responsible for the parcel until it reaches us
A refund will be processed after the returned product has been inspected
This change-of-mind policy does not limit remedies available for faulty, damaged, unsafe or incorrectly supplied goods.
Customers are responsible for reviewing product ingredients before purchase and use.
A personal allergy, sensitivity or reaction does not necessarily mean that a product is defective. However, we take product safety concerns seriously.
If you experience an adverse reaction:
Stop using the product
Follow appropriate medical advice where required
Retain the product and packaging
Contact us with the product name, batch information and relevant details
We may request reasonable information to assess the issue, investigate the relevant batch or meet a product-safety obligation.
Nothing in this section limits your rights where a product is unsafe, defective, incorrectly labelled or otherwise fails to meet a consumer guarantee.
Before returning a product, contact us at:
Email: info@thelovecharmcollective.com.au
Phone: 0498 976 809
Include your order number, the product involved and the reason for the return.
If the return is approved, we will provide instructions for returning or otherwise dealing with the product.
Unless we confirm otherwise, products should not be sent to our location without prior return instructions.
Please retain proof of postage or tracking information for any return parcel.
Approved refunds will be processed within a reasonable period after:
We approve the refund
The returned product is received where a return is reasonably required
The issue has been assessed
Any required payment-provider process has been completed
Refunds will generally be issued to the original payment method.
The time taken for funds to appear after processing may depend on your bank or payment provider.
Contact us immediately if you wish to cancel an order.
We may be able to cancel an order if it has not entered processing or been dispatched. Cancellation cannot be guaranteed once fulfilment has started.
If an order has already been dispatched, it may need to be handled under our returns provisions.
We may cancel an order where:
Payment cannot be authorised
Products are unavailable
Product or pricing information contains a genuine error
We reasonably suspect fraud or unlawful activity
Delivery cannot be completed
The order breaches these Terms and Conditions
Where we cancel an order after receiving payment, we will refund the affected amount.
Where customer accounts are available, you are responsible for:
Maintaining the confidentiality of your password
Providing accurate account information
Restricting access to your device
Informing us of suspected unauthorised access
All activity occurring through your account unless caused by our failure to take reasonable security precautions
We may suspend or close an account reasonably believed to be involved in fraud, misuse, security threats or a material breach of these Terms and Conditions.
You may be able to submit reviews, ratings, photographs, comments or testimonials.
By submitting content, you confirm that:
It reflects your genuine experience or opinion
It is accurate to the best of your knowledge
You own the content or have permission to submit it
It does not infringe another person’s rights
It is not unlawful, threatening, defamatory, discriminatory or abusive
It does not contain malicious software, spam or deceptive advertising
It does not disclose another person’s private information without permission
You retain ownership of your content. However, you grant us a non-exclusive, royalty-free licence to display, reproduce and use the content in connection with our website, products and marketing, subject to applicable privacy laws.
We may moderate or remove content that breaches these conditions. We will not manipulate reviews in a way that creates a misleading impression of customer experiences.
All content made available through our website, including:
Business names
Logos
Product names
Product formulations and descriptions
Photographs
Graphics
Website layouts
Videos
Written content
Books, rituals and affirmations
Downloadable resources
Branding and promotional materials
is owned by or licensed to The Love Charm Collective and is protected by applicable intellectual property laws.
You may view and use website content for personal, non-commercial purposes.
You must not, without written permission:
Copy or republish substantial website content
Reproduce product photographs or descriptions
Modify or distribute our materials
Sell or commercially exploit our content
Use our branding in a misleading manner
Create derivative commercial works
Scrape, harvest or systematically extract website content
Remove copyright, trademark or ownership notices
Purchasing a product or book does not transfer intellectual property ownership to you.
You must not use our website to:
Break any applicable law
Commit or facilitate fraud
Submit false information
Interfere with website security
Introduce viruses or malicious code
Attempt unauthorised access to any system or account
Collect other users’ information without permission
Place fraudulent or abusive orders
Resell products while falsely representing an affiliation with us
Infringe intellectual property or privacy rights
Harass, threaten or harm another person
Disrupt the operation of the website
We may restrict or terminate access where we reasonably believe these conditions have been breached.
We aim to keep our website available, accurate and secure. However, we do not guarantee uninterrupted or error-free access.
The website may be temporarily unavailable because of:
Maintenance
Security updates
Hosting issues
Technical faults
Internet disruption
Events outside our reasonable control
We may update, suspend or discontinue a website feature where reasonably necessary.
Our website may include links to or integrations with third-party services, including:
Payment providers
Delivery providers
Social media platforms
Analytics providers
External websites
Third-party services are operated independently and may have their own terms and privacy policies.
We are not responsible for third-party content or services outside our reasonable control. A link does not necessarily mean that we endorse every statement, product or service available through the external website.
We collect and handle personal information according to our Privacy Policy and applicable Australian privacy laws.
Our Privacy Policy explains how we collect, use, disclose, store and protect information provided through:
Orders and checkout
Customer accounts
Contact forms
Email subscriptions
Product reviews
Cookies and analytics
Customer-service communications
By using the website, you acknowledge that you have had an opportunity to review our Privacy Policy.
To the maximum extent permitted by law, we are not liable for loss arising solely from:
Your failure to follow product instructions or warnings
Use of a product for an unintended purpose
Failure to review disclosed ingredients
Continued use after irritation or an adverse reaction occurs
Unauthorised alteration or contamination of a product
Incorrect information supplied by you
Events outside our reasonable control
Third-party websites or services outside our control
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by law.
Nothing in this section excludes liability or remedies that cannot be excluded under Australian Consumer Law.
To the extent permitted by law, you agree to compensate us for loss, damage, liability or reasonable costs arising directly from:
Your unlawful use of the website
Your material breach of these Terms and Conditions
Your infringement of another person’s intellectual property or privacy rights
Fraudulent activity conducted through your account
Content you submit that breaches another person’s rights
This indemnity does not apply to the extent that the loss was caused or contributed to by our negligence, unlawful conduct or breach of these Terms and Conditions.
We will not be responsible for delays or failure to perform an obligation caused by events outside our reasonable control, including:
Natural disasters
Fires or floods
Severe weather
Transport disruptions
Postal or courier interruptions
Government restrictions
Industrial disputes
Utility or telecommunications failures
Cyber incidents
Supplier shortages
Public-health emergencies
We will take reasonable steps to minimise the effect of the event and fulfil affected orders when reasonably possible.
Your rights under Australian Consumer Law remain unaffected.
We may update these Terms and Conditions to reflect changes to:
Our website
Our products
Our delivery arrangements
Our payment methods
Our business practices
Applicable laws or regulatory requirements
The updated version will be published on this page with a revised “Last updated” date.
Changes apply to future website use and future orders. The terms applying to an accepted order are generally those in effect when the order was placed, unless a change is required by law or agreed with you.
If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that part will be read down or removed to the minimum extent necessary.
The remaining provisions will continue to operate.
If we do not immediately enforce a right under these Terms and Conditions, that does not mean we have waived that right.
A waiver is effective only where it is clearly communicated in writing.
These Terms and Conditions, together with our Privacy Policy and any specific terms displayed during checkout or with a promotion, form the agreement between you and The Love Charm Collective concerning your use of the website and online purchases.
If specific product, offer or promotion terms conflict with these general terms, the specific terms will apply to that product, offer or promotion to the extent of the inconsistency.
These Terms and Conditions are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws.
You and The Love Charm Collective submit to the jurisdiction of the courts and tribunals of New South Wales and any courts entitled to hear appeals from them.
Nothing in this clause prevents a consumer from exercising a right available under applicable consumer-protection legislation.
For questions about these Terms and Conditions, an order, delivery, return or product issue, contact:
The Love Charm Collective
Business owner: Tracey Rovere
ABN: 47 566 573 825
Email: info@thelovecharmcollective.com.au
Phone: 0498 976 809
Address: Shop G05C, 35 Crown Street, Wollongong NSW 2500, Australia
We aim to respond to customer enquiries and complaints fairly and within a reasonable period.
