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The Love Charm Collective respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us or purchasing our skincare and self-care products.
This Privacy Policy explains how The Love Charm Collective, operated by Tracey Rovere, ABN 47 566 573 825, collects, holds, uses and discloses personal information.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.
By accessing our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
The types of personal information we may collect depend on how you interact with our website and may include:
We only collect information that is reasonably necessary for operating our online store, processing customer orders and providing our products and services.
We generally do not require sensitive information. Please avoid sending health, medical or other sensitive personal information unless it is reasonably necessary and we have agreed to receive it.
We may collect personal information directly from you when you:
We may also collect certain technical information automatically through cookies, analytics tools and similar website technologies.
In some circumstances, information may be received from third parties involved in processing orders, payments, deliveries, website hosting, analytics or marketing.
We may collect, hold, use and disclose personal information to:
Where practical, you may interact with us without identifying yourself. However, we generally require accurate contact, payment and delivery information to process an online purchase.
Payments made through our website may be processed by independent third-party payment service providers.
Payment providers may collect information such as your name, billing details, payment method and transaction information to authorise and process your payment.
Complete debit or credit card details are generally entered directly into the secure system provided by the relevant payment provider. The Love Charm Collective does not intentionally collect or store complete payment card numbers or card security codes on its own website systems.
Payment providers handle information according to their own privacy policies, security procedures and terms of service.
We may retain limited transaction information, such as the payment status, transaction reference, purchase amount and payment method, for order management, accounting, refunds, fraud prevention and legal compliance.
We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:
These providers may only receive the information reasonably required to perform their services.
We do not sell or rent customer personal information to unrelated third parties.
Some of the external service providers we use may operate, store data or process personal information outside Australia.
This may include providers located in countries such as the United States, New Zealand, the United Kingdom, Canada, countries within the European Economic Area, or other countries in which our technology, hosting, payment, analytics, marketing or delivery providers operate.
The countries involved may change depending on the service providers used by our business.
Where required, we take reasonable steps to ensure that overseas disclosures are handled consistently with applicable Australian privacy obligations. However, overseas recipients may also be subject to the privacy and data protection laws of their own countries.
Our website may use cookies, pixels and similar technologies to:
Cookies are small data files stored on your browser or device.
You can control or disable cookies through your browser settings. Disabling essential cookies may prevent parts of the website, shopping cart or checkout process from functioning correctly.
Third-party analytics or advertising providers may also use cookies according to their own privacy policies.
With your consent, or where otherwise permitted by law, we may use your contact information to send:
You may unsubscribe at any time by using the unsubscribe link included in a marketing email or by contacting us.
Unsubscribing from promotional messages will not prevent us from sending essential transactional communications, such as order confirmations, shipping updates, account notices or responses to customer enquiries.
When you interact with The Love Charm Collective through social media, the relevant social media platform may collect and manage your information according to its own privacy policy.
Information you publish publicly, including comments, reviews, photographs or tags, may be visible to other users.
Please avoid posting personal, financial or sensitive information publicly on our social media pages.
When you submit a product review, testimonial, photograph or other content, you should only provide information that you are comfortable making public.
We may display your review, first name, rating, photograph or submitted content on our website or promotional channels where you have provided permission or where this is reasonably expected from the way the content was submitted.
We reserve the right to moderate or remove unlawful, misleading, abusive or inappropriate content.
We take reasonable administrative, technical and organisational measures to protect personal information from:
These measures may include restricted access, password protection, secure website connections, reputable service providers, software updates and appropriate record-management procedures.
However, no internet transmission, electronic system or data-storage method can be guaranteed to be completely secure.
You are responsible for keeping any customer account password confidential and notifying us promptly if you believe your account or personal information has been compromised.
We retain personal information only for as long as reasonably necessary to:
When information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it, unless we are required by law to retain it.
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.
To make a request, contact us using the details provided below.
We may need to verify your identity before giving access to or changing personal information.
We will respond within a reasonable period. In certain circumstances, Australian law may allow us to refuse or limit access. If this occurs, we will provide an explanation where legally permitted and advise you of available complaint options.
We do not charge a fee for submitting an access or correction request. A reasonable administrative fee may apply if substantial work is required to provide access, but we will notify you before proceeding.
If you believe we have mishandled your personal information or breached an applicable privacy obligation, please contact us and provide:
We will acknowledge your complaint and investigate it fairly and within a reasonable period. We may contact you for additional information and will provide a written response where appropriate.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
If we become aware of a data breach involving personal information, we will assess the incident and take reasonable steps to contain and address it.
Where required under the Privacy Act 1988 (Cth), we will notify affected individuals and the Office of the Australian Information Commissioner.
Our website and products are intended to be purchased by adults.
We do not knowingly collect personal information directly from children without the involvement or consent of a parent or legal guardian.
A parent or guardian who believes a child has provided personal information to us should contact us so that we can review and, where appropriate, delete the information.
Our website may contain links to external websites, social media platforms, payment providers or other third-party services.
We are not responsible for the privacy, security, availability or content of third-party websites. You should review the privacy policy of each external service before providing personal information.
We may update this Privacy Policy when our business practices, website features, service providers or legal obligations change.
The latest version will be published on this page with the updated effective date. We encourage customers to review this policy periodically.
For privacy enquiries, access or correction requests, or complaints, please contact:
The Love Charm Collective
Operated by Tracey Rovere
ABN: 47 566 573 825
Business location: Wollongong, New South Wales, Australia
Email: info@thelovecharmcollective.com.au
Website: thelovecharmcollective.com.au
You may also contact us through the Contact Us page available on our website.
